1.       Safety at the Core of Everything

SAFETY 1^st. We are trusted with people’s safety. Follow club rules, enforce them with professionalism, and lead by example. Safety is our TOP Priority and a non-negotiable.

2.       Accountability & Integrity

OWN IT. Follow and enforce ALL club Policies and Procedures. We uphold the highest standards of accountability and integrity, requiring all staff, volunteers, and members to act responsibly and respectfully, both on and off the range.

3.       Greet Every Guest Like Family

SMILE. Make eye contact and offer a warm welcome. Treat each person like they belong here—because they do!

4.       Mutual Respect

We foster an environment where every individual is valued and treated with dignity. Staff and Volunteers shall uphold a work environment that enhances trust, camaraderie, and constructive communication among themselves and our members.

5.       Be Proactively Helpful

ASK FIRST! Be a resource once personal boundaries have been established.

GET ENGAGED. Don’t just watch or wait —anticipate needs. Check in with members & guests regularly to ensure they’re having a great experience.

6.       Share Full Range Offering

We are the sum of ALL our parts. Be sure you inform customers about benefits of our membership and our full offering of shooting features

7.       Uphold Professionalism in Every Interaction

BE A PRO! Stay composed, respectful, and polite—even under pressure. Your words, appearance, and behavior reflect our organization.

8.       Solution Oriented

Don’t bring problems without a SOLUTION!

9.       Handle Challenges with Positivity and Purpose

Positive Mental Attitude. When issues arise, listen actively, stay calm, and focus on solutions. Turn problems into opportunities to impress.

10.    Never Stop Improving

WILLING. Be open to feedback, training, and growth. We rise together when we push ourselves to get better, every day.